Application Service E-Puskesmas in Berastagi Community Health Center, Karo Regency
Keywords:
Digital Services, Government Strategy, Health Services, Implementation of E-PuskesmasAbstract
Health is an important part of society's welfare. Health is also one of the basic human needs, besides clothing, food and shelter. Current developments in health services make it clear that health is an important part of society's welfare. Patient satisfaction is the result of the gap between the expected and perceived characteristics of the patient from the service received. Satisfactory and quality service will form loyalty from patients or customers, then this will continue in the process of forming an improved image of the health center. The service process at each community health center takes a long time if done manually, so web-based management is needed, one of which is using the e-puskesmas application. E-Puskesmas is a manifestation of the implementation of a health center management information system which is able to make a major contribution to excellent service to patients. This research aims to provide an explanation regarding the effectiveness of implementing e-puskesmas at the Berastagi Community Health Center, Karo Regency in serving communities that focus on digital services in the era of globalization. This research uses descriptive analysis. Data was obtained through secondary data literature originating from previous research, based on journal websites and other sources. The focus of the research used is the implementation of e-puskesmas at the Berastagi Health Center, Karo Regency. The impact is in the form of improving public health services, quality of service, and better health facilities. Apart from that, the research provides a complete picture of the strategies implemented by government agencies in the Karo district health sector in building effective quality health services. The results of the research carried out show that the implementation of e-puskesmas carried out at the Berastagi Community Health Center has not been fully integrated. It is recommended for the Berastagi Community Health Center to implement e-puskesmas services in accordance with Minister of Health Decree No. 128/Menkes/SK/II/2014.
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