Hospital Patients' Rights and Privacy in The Era of Digitalization

Abstract

The development of medical services in Indonesia is still in a transition period from conventional medical services to digitalization. The digitalization of health services in Indonesia is still at a transition stage, as evidenced by the emergence of informal health organizations or facilities, changes in patient service models in hospitals, as well as changes in communication patterns between patients and doctors. Apart from having a positive impact on society, the use of online platforms makes it easier for people to diagnose their illnesses, there are also negative impacts from online platforms. Problems or negative impacts of health service applications include potential problems related to the legality of professional permits, certification, and therapeutic transactions as well as problems related to insurance, confidentiality of patient medical records. The research approach used is normative juridical, where the researcher reviews the literature and analyzes several documents related to the laws and regulations that have been implemented. The focus of the discussion of this research is Law Number 17 of 2023 concerning Health which states that medical records and/or patient data must be kept and kept confidential and Government Regulation number 47 of 2021 concerning the Implementation of the Hospital Sector states that hospitals are obliged to protect the rights and obligations of patients, so Every patient has the right to the confidentiality of his personal health condition which has been disclosed to the health service provider. Online health facilities provided by the government have a very important role in speeding up action on patients, but it does not rule out the possibility that there are positive and negative things from providing these online health facilities. So the government has provided a form of legal protection for medical services at RSUs for patients, medical services related to medical procedures and health workers as well as the quality of health services provided.