Information and Communication Technology and Effective Public Administration: A Study of The Delta State Public Service
Keywords:
Effective public administration, ICT, public sectorAbstract
Information and communication technology (ICT) is a tool that supports the work of governmental institutions and agencies with the objective of delivering public services in a more convenient and cost effective manner. Despite its importance worldwide, researchers have paid less attention to those employed in governmental institutions and agencies in Nigeria. The study examined the effect of ICT on effective public administration in Delta State public service. The study used survey research design and the questionnaire served as the instrument for data collection. A total of 447 workers took part in the study. The respondents were sampled using the systematic random sampling technique. The correlation and linear regression analysis were used to analyze data for the study. ICT significantly and positively influence effective public administration in Delta State public service. ICT has a positive and significant impact on effective public administration in Delta State public service. The study has helped to establish the nexus between ICTand effective public administration in Delta State public service. The administrators of Delta State public service should prioritise investment in ICT. This will significantly advance the improvement of effective public administration in Delta State.
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