The Role of the Indonesian Ombudsman in Supervision Health Services According to Republic of Indonesia Law Number 25 of 2009 concerning Public service (Study at Community Health Center National Housing Complex 1 Pontianak City)

Abstract

Health is right basic human and one element welfare is a must realized in accordance with ambition Indonesian nation as referred to by Pancasila and the 1945 Constitution of the Republic of Indonesia. One the goal is Health services as mentioned in consideration point b RI Law Number 17 of 2023 concerning Health (next abbreviated with Health Law) that development health public need it effort health, source Power health, and management health for increase degrees health the highest society based on principle welfare, equality, non-discrimination, participatory and sustainable in frame development source Power quality and productive humans, reducing​ gap, strengthen service health quality, improve resilience health, guarantee healthy living, as well advance well-being all over citizens and power competitive nation for achievement objective development national. Objective in this study is for know the role of health workers in services Public health center Perumnas 1 to the Community; The role of the Ombudsman in Handle Complaints and Obstacles in Supervision Service Public health center Perumnas 1 to the Community; as well as know The Role of the Indonesian Ombudsman in Supervision  Health Services According to Republic of Indonesia Law Number 25 of 2009 concerning Public Services (Study at Community Health Centers National Housing Authority 1 Pontianak City); Specification ths study is study normative juridical in nature analytical which is study For describe and analyze existing and included problems​ in type study the library ( research library ) will served in a way descriptive. Data used is secondary data that is analyzed in a way qualitative-normative with road interpret and construct contained statements​ in documents and legislation. Research result show the role of energy health as executor service health at the health center do task in accordance main duties, competencies and knowledge obtained during education. Besides that's also based on main duties and tasks addition in accordance with education and skills. Services performed​ power health in all service units health is also done based on related laws​ in the SOP directed by the department health. As for one base law in the service SOP health this namely Law Number 25 of 2009 which is related with service public. The results of the assessment by the ombudsman in 2022 dimensions complaints from UPT Puskesmas Perumnas 1 amounted to 18.16% of records maximum mark For complaint namely 21.45%. Besides complaints, Ombudsman in do supervision service public especially at UPT Puskesmas Perumnas 1, has something obstacle among others: a. Society difficult requested time for interview or fill in questionnaire (output dimension) because time service from One patient to other patients relatively quickly and occasionally condition patient no possible for interviewed . b. There is improvement dimensions and indicators evaluation from year before, still There is difficulty from every Organization Local Government or internal units fulfillment proof support assessment (on input and complaint dimensions). In do assessment compliance at UPT Puskesmas Perumnas 1, the ombudsman followed suit Republic of Indonesia Law No. 25 of 2009 is appropriate standard service. Final results from value Ombudsman supervision obedience Public Services at Community Health Centers Perumnas 1, namely amounting to 87.54%.